Step 4: Tap on Sync using and select ‘Wi-Fi or mobile data.’Īre you experiencing synchronization issues only with specific albums? If so, it’s worth checking whether the sync option for those albums is enabled. Step 3: Tap on Sync with OneDrive and enable the toggle from the following menu. Step 2: Tap the menu icon (three horizontal lines) at the bottom-right corner and select Settings. Step 1: Open the Gallery app on your Samsung phone. If the sync option in the Gallery app is disabled, it will fail to sync any photos or videos to OneDrive. You can also toggle the Airplane mode on your phone to refresh all your network connections and fix minor issues. If you currently use cellular data, consider switching to a Wi-Fi connection, or vice versa, and see if this resolves the issue. Your Samsung phone needs an active internet connection to sync files with OneDrive. If you can’t pinpoint the exact cause, work your way through the following troubleshooting fixes to get the Gallery app to sync with OneDrive on your Galaxy phone. There could be several reasons for this issue.
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